Privacy policy
Privacy Policy
Are there any personal information collected by KBAY?
Yes. KBAY (the “site” or “we”) collects, uses, and discloses your personal information when you visit or make a purchase from the site. It helps us personalise and ongoingly ameliorate your experiences at KBAY.
What information are collected?
When you visit KBAY website, we collect certain information about your device, your interaction with the site, and information necessary to offer products for sale, process payments, ship and fulfill your order, and keep you up to date on new products, services, and offers. Some additional information if you contact us for a customer support or an inquiry may be collected. For instance, information including but not limited to version of web browser, IP address, time zone, cookies, what sites or products you view, search terms, and how you interact with the site. Name, billing address, shipping address, payment information (including credit card numbers, email address, phone number, etc. will be gathered.
Why?
Some are to respond to your requests for example loading the site accurately for you while others are to customise future placement for you. They are also used to improve our pages and communicate with you when necessary. When analytics regarding the site usage are carried out some collected information may be used to optimize the website.
How they are collected?
Some are collected automatically when you access KBAY using cookies, log files, web beacons, tags, or pixels, etc. This also occurs when your web browser visits the site or advertisements and other content provided by or on behalf of KBAY on other websites. The information that you give us on the site or give us in any other way such as email and filling out an online inquiry form. It is also possible to receive information on you from other sources and store it to our information repository.
Who are we sharing it with?
We share (excluding your credit card information) your personal Information with service providers and other legal entities to help us provide our services and fulfill our contracts with you. For example, we use Shopify to power our online store. You can read more about how Shopify uses your personal information here.
https://www.shopify.com/legal/privacy
Your information may also be shared with other third parties such as credit card processing services, shipping services, or data management, storage services and our advertising partners. In such cases, only necessary information on and/or related to you to carry out their services to us will be provided when they agree not to disclose the given information except for any inevitable services.
We may share your Personal Information to comply with applicable laws and regulations, to respond to a subpoena, search warrant or other lawful request for information we receive, or to otherwise protect our rights.
We also reserve our right, unless confined by any applicable law, to share any information including the collected information if we believe it is necessary in order to investigate, prevent, or take action regarding illegal activities, fraud, or situations involving potential threats to the safety of any person or property, significant abuse of our website infrastructure or the Internet in general (such as voluminous spamming, denial of service attacks, or attempts to compromise the security of information) with our parent company, subsidiaries, joint ventures, or other companies under common control with us (in which case we will require such entities to honour this privacy policy); and if we are acquired by or merged with another entity.
Minors (Can under 16 in Australia buy products at KBAY?)
Our website is not intended for individuals under the age of 16. We do not intentionally collect personal information from children. If you are the parent or guardian and believe your child has provided us with personal information, please contact us at the address below to request deletion of the provided information.
For more information
For more information about our privacy practices, if you have questions, or if you would like to make a complaint, please contact us by e-mail at help@kbay.com.au.