Refund policy

Exchange & Return Notice

Change-of-mind returns

Exchange or refund is available within 7 days of purchase for unopened and unused items, with a receipt.

Washed items are not eligible for a change-of-mind exchange or refund.

How to request a return

Please email kbayglobal@gmail.com before sending your item back. We will provide instructions on how and where to return your item.

Faulty, damaged or incorrect items

Please contact us if your item is faulty, damaged, incorrect or not as described so we can assess the issue and arrange an appropriate remedy.

Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. The 7-day limit and the unopened, unused and unwashed conditions above apply only to change-of-mind returns and do not limit your statutory consumer rights.

Refunds

Once your return has been assessed and a refund approved, the refund will be issued to your original payment method. Your bank or payment provider may take additional time to process it.

For exchange and return enquiries, email kbayglobal@gmail.com.